GossipNail Q&A
FAQs
Product information
1. How many nails come in each set?
All our designs come with 10 nails in the size you select. We also offer some of our designs in a FULL SET option that comes with 24 nails.
2. What comes with my nails?
All nail set purchases come in a storage box with :
-10 press on nails
-1 mini UV/LED lamp
-2 jelly stickers (24 pieces in total, safe for pregnant women)
-1 jar of adhesive solid glue (10g)
-2 alcohol wipes
-1 wooden stick
-1 small nail file
-1 flexible measuring tape for finger width
3. Can I reuse/reapply my nails?
Absolutely! GossipNail press-ons can be applied multiple times.
The average total wear time is around 21-23 days. Wear time is different for everyone and it really depends on how well you prep your natural nails before application, how rough you are with your hands and the type of adhesive you use. Adhesive nail tabs may last for a week, a few days or even a few hours if you’re wearing them only for a special occasion. With our good quality adhesive solid glue, it may last for about 1 to 3 weeks or even longer. If you prefer your press on nail staying longer, we strongly suggest wearing your press on nail with adhesive solid glue which could be removed with alcohol and would not damage your press on nail but also your physical nail. The use of adhesive solid glue will also allow you to reuse the nails many times.
4.Are they durable?
Absolutely! We are not the typical press-on nail brand that is made from thin and flimsy plastic. Each GossipNail set is created using a unique production process to create high quality and super durable nails. You can feel confident while performing your daily tasks without worrying about a break or split!
5. Are they comfortable to wear?
GossipNail press-ons are super light and ultra comfortable to wear. The thickness of the press-on nails match the thickness of your natural nail, but feel stronger and more durable.
6. Are my natural nails safe?
Most definitely babe! Your natural nails underneath your GossipNail press-ons are perfectly safe. The nail glue is non damaging will not cause any damage to your natural nails.
To ensure a healthy natural nail, please ensure proper prep and application. Recommended wear time is 7-14 days. Anything longer than 14 days can increase chances of water becoming trapped in between the artificial nail and adhesive, causing bacteria growth. To ensure this doesn’t happen, once the nails begin to lift, follow the removal procedures. You can reapply the nails, just ensure your natural nail and the artificial nail are clean and properly prepared for reapplication.
7. Is GossipNail Vegan and Cruelty-free?
Yes! We are 100% vegan and cruelty free.
8. What type of glue should I use?
Jelly stickers (tabs) - For short term use (1-5 days), friendly for pregnant women.
Adhesive solid glue - For long term use (1-3 weeks)
Advantages of jelly stickers:
-Lasts 1-3 days
-Easy to be removed
-Reusable
-Friendly to pregnancy and child
-The waterproof effect is average
Advantages of adhesive solid glue:
-Lasts 2-3 weeks
-Can be easily removed by the specific remover
-Reusable
-More durable and invisible Waterproof
-Will not damage your nails and press-on nails
9. How do I apply my new GossipNail press-ons?
Remove any nail polish and trim down natural nails. Wash hands thoroughly with soap. Buff the nail gently using the nail file and push back cuticles with the wooden stick. Wipe each nail using the alcohol wipe provided. Select correct size nail for each finger and set aside in order.
ADHESIVE TAB APPLICATION (Temporary Wear)
- Apply jelly stickers to the press on nails, press & smooth; peel off film.
- Align artificial nail with cuticle and press down firmly starting in the middle, then each side.
ADHESIVE SOLID GLUE APPLICATION (Lasts 1-3 Weeks Wear)
- Apply appropriate amount of adhesive solid glue to the back of artificial nail.
- Press at 45° and use a back-and-forth motion to squeeze out any air bubbles and ensure itfit well.
- Use UV lamp to dry it out for 1-2 minutes.
PRO TIPS
- Avoid contact with water for the first hour.
- Apply enough glue to avoid air pockets, secure properly, and extend wear time.
- Immediately wipe off excess glue if over-gluing occurs.
10. How do I know the size I need?
- If you are a novice in wearing artificial nails or a first-time customer and are uncertain about your size, we highly recommend that you could use measuring tool to measure the size of your nail bed.
(How to measure?:
Method One: Use a measuring tape to wrap around your nails and measure the widest part of your. nails.
Method Two: Use a tissue to wrap around the nail and make a mark, measure the distance with a rule.
Important: The measurement should be taken at the widest point of each nail. If there is any special size requirements, please contact customer service or send message to us directly. )
- Start by choosing our basic styles to get an understanding of our brand's quality and sizing.
- Please order one size larger as we will guide you on how to file the nail tips to fit your size.
- If you need a refund after receiving the product due to sizing issues, please contact customer service.
11. What if the nails I purchased don’t fit?
-If you are a novice in wearing press-on nails or a first-time customer and are uncertain about your size, we highly recommend that you start by choosing our basic styles to get an understanding of our brand's quality and sizing.
-You may order one size larger as we could guide you on how to file the nail tips to fit your size.
-If you need a refund after receiving the product due to sizing issues, please contact customer service in the first time.
12. Can you replace a lost press on nail?
Yes. You can get replacements (no more than 3pcs) when you purchase next time for free. (Note the item and missing size on the next purchase.)
13. My press on nails won't stay on and keep popping off. What can I do?
Proper nail preparation before applying press-on nails is the key!!! Make sure to file/cut your nails short, push your cuticles back and buff the nail bed with buffer. Clean throughly with alcohol wipes to make sure there's no dust/oil on your natural nail bed. Once you have done this prepping steps, apply your press-on nails and it's important to avoid water contact for at least 2-3 hours。
14. Do you offer custom designs?
Yes.we do! If you have a concept in mind or would like us to create something special for you just contact us so we can talk about it.
Disclaimer:
-Please note that while we make every effort to replicate your requirements, there may be limitations in achieving 100% exact replication due to various factors, including material constraints. The chosen style of the customized press on nails cannot be modified.
-Prior to dispatching the order, we will confirm the details with you to ensure accuracy. Please understand that once the order is dispatched, it cannot be returned or exchanged.
*Please note that we do not RECREATE work from any other press on nail sellers. **Please note that if you want a design inspired by another nail artist, we might for sure try to create something similar but we will always give it a twist to make it more our own. We might also decline if it’s not something we can see doing.
15. Can I make changes to an existing design?
Absolutely! All sets are made to order and may be customized for you. If you’d like the design in another color, matte or glossy finish or small design changes simply make a note in the special requests section.
For bigger changes that include adding or changing crystals/ornaments/charms please contact us first for approval or for a new price rate.
*Additional charges may occur.
Shipping questions
1. How long will it take to ship my order?
We know you want your order ASAP. We are just as excited for you to receive your new Gossip nails! All our products are 100% order to made and handcrafted. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 3-7 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.
*Please note that process time does not include shipping time.
GOODS IN STOCK: 3 business days
AVIALBLE DESIGNS: 7 business days
MADE TO ORDER & CUSTOM : 3-4 weeks
*This is just an estimate.
2. Shipping options?
We offer the following shipping options for U.S. orders:
- STANDARD: 6-10 Business Day Transit Time
Estimated shipping timeframes begin once orders ships. Timeframes above are only estimates. To verify if package will arrive within a certain timeframe please contact us.
*Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and bad weather.
3. How can I track my order?
Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order.
4. Delivery Issues?
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact your local logistics company office responsible for delivering the package immediately. They will be able to assist you in recovering your package.
GossipNail does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
5. OMG! I entered the wrong shipping address!
No worries babe! As long as your order hasn’t shipped, we are able to make changes/modifications to the shipping address. If you need to update your shipping details contact us immediately at gossipnailGSN@outlook.com.
If you order has already shipped, unfortunately we are unable to make any changes. Logistic company does not allow us to change or update addresses mid transit. We recommend contacting logistic company directly to see if they can possibly reroute your package once it arrives to the original destination.
6. What if my package was sent back to you, can you resend it?
Of course! Please contact us to make sure we have received your package and then pay the RE-SHIPPING FEE so we can send it back your way. If there’s an apartment number make sure you enter it to avoid your package to be returned to us and having to pay additional fees to reship it to you.
Cancellations & Returns?
1. What is your return policy?
We hope you are OBSESSED with your new GossipNail press-ons and never want to go back to overpriced manicures again. Due to the handmade and time-consuming of our product, we DO NOT accept any cancellations or returns. Please be sure to order the right size as we won’t be held responsible if the wrong size nails are ordered.
*If there is any problems with your current order, please contact us within 24hrs of purchase. We will glad to assist you.
All sales are FINAL (except in the case of products delivered in defective or damaged state). If so, please contact us and include an image of the damaged product.
2. Can I cancel an order?
If your order has not yet produced, a cancellation request is possible. Please contact us at gossipnailGSN@outlook.com. If your order has already produced, unfortunately cancelling your order would not be an option.
Customer service
1. Help! I have questions!
No worries babe! We are here for you. Please contact us via email at gossipnailGSN@outlook.com . We will respond to your inquiry within 48 business hours.
2. How long does it take to receive a response?
We respond to all inquiries within 48 hours. Messages received on Friday are responded to the following Monday. Please note, we are closed for all major holidays and you may receive a delay in response during those times.
3. Are you currently looking for Influencers & Brand Ambassadors?
We are always open to content collaborations! If you are in LOVE with the brand and interested in working with GossipNail, email us at gossipnailGSN@outlook.com. Please include links to your social media profiles.
Contact Information
The best way to contact us is via email at gossipnailGSN@outlook.com.
IMPORTANT!!!
Read carefully all information listed under the item description before placing your order. Be aware of our processing time and the estimated delivery time frame and make sure you order the right size for your nails as we are not held responsible if the wrong size is ordered.
Please double check shipping information before checking out. We are not held responsible for packages lost in transit, delivered packages that are missing or with incorrect address.
We truly appreciate your business and support. We also thank you for your patience as we make our way to your order.